Shipping policy

HorseLight Shipping Policy

Effective Date: 5/30/26

This Shipping Policy explains how HorseLight orders are processed, shipped, and delivered.

1. Order Processing

All orders are processed after payment confirmation.

Orders are typically processed within a few business days. Processing time may vary depending on product availability, order size, and customization requirements.

If there are any delays in processing, we will notify you directly.

2. Shipping Methods

HorseLight products are shipped using trusted parcel and freight carriers depending on the size and destination of the order.

  • Smaller orders may ship via standard parcel carriers
  • Larger systems may ship via freight delivery

We select the most appropriate shipping method to ensure safe and efficient delivery. Please allow 2–4 weeks for order processing and shipping, although delivery times may vary based on product availability and destination.

3. Delivery Timeframes

Delivery times vary based on location, shipping method, and carrier availability.

Estimated delivery timelines may be provided at checkout, in a sales quote, or once the order has shipped. These estimates are not guaranteed and may change due to carrier delays, weather conditions, or other external factors.

4. Freight Deliveries (Large Orders)

For freight shipments:

  • Delivery is typically curbside only
  • The customer is responsible for unloading unless liftgate service is requested
  • A person must be available to receive and sign for the shipment

Additional freight services may be available upon request.

5. Shipping Costs

Shipping costs are calculated based on order size, weight, destination, and shipping method.

Any applicable shipping charges will be shown at checkout or provided as part of a formal quote for larger systems.

6. International Shipping

International shipping may be available depending on destination and product type.

Customers are responsible for any customs duties, import taxes, or brokerage fees required by their country.

7. Shipping Delays

While we work closely with our carriers to ensure smooth delivery, delays may occur due to factors outside our control, including:

  • Carrier disruptions
  • Weather conditions
  • Customs processing
  • Incorrect or incomplete shipping information

We will assist in tracking shipments and resolving issues where possible.

8. Order Tracking

Once your order has shipped, you will receive tracking information via email where available.

Freight shipments may include direct carrier contact details to coordinate delivery appointments.

9. Damaged or Lost Shipments

If your order arrives damaged or appears lost in transit, please contact us as soon as possible so we can assist in resolving the issue with the carrier.

We recommend inspecting all deliveries before signing acceptance.

10. Contact Information

For questions about shipping or order status, please contact:

HorseLight
holm@vitafloor.com
(352) 737-6743